Who this policy covers
This Privacy Policy applies to visitors of this website, prospective and existing partners, vendors, job applicants, and anyone who otherwise shares personal information with us ("we", "us", "our") through this site, email, phone, or offline enquiry forms connected to it.
By browsing this website or submitting your information to us, you agree to the collection and use of information as described here. If you do not agree, please do not share your personal information with us or continue using the website.
Information we collect
We collect information in three broad ways: what you give us directly, what our systems collect automatically as you browse, and what we may receive from third parties on your behalf.
Information you provide to us
- Contact details — name, company name, email address, phone number, and mailing address, typically shared when you fill an enquiry or contact form.
- Business credentials — for partner or vendor enquiries: registration numbers and related business details.
- Career applications — resume/CV, work history, and contact information if you apply for a role with us.
- Correspondence — the content of any message, attachment, or feedback you send us directly.
Information collected automatically
Information from other sources
Where legally permissible, we may supplement our records with information from publicly available sources, data-management partners, or referrals. We only combine such information with what we already hold for the purposes described in this policy.
How we use your information
We use the information we collect to:
- Operate, maintain, and improve this website and its features;
- Respond to enquiries, quotations, and partner applications;
- Verify business credentials before onboarding a partner;
- Process and fulfil orders, agreements, and business relationships;
- Send product updates, newsletters, and promotional communications, where you have not opted out;
- Understand how visitors use our website, so we can improve content and navigation;
- Support regulatory and compliance obligations applicable to our business;
- Evaluate job applications and manage recruitment;
- Detect, investigate, and prevent fraud, misuse, or security incidents; and
- Comply with applicable law, regulation, and requests from courts or regulators.
Why we're allowed to use it
We rely on one or more of the following grounds each time we process your personal data:
- Your consent — for example, when you voluntarily submit a form or subscribe to updates;
- Performance of a contract — for example, onboarding you as a partner;
- Legal obligation — for example, retaining records required under applicable law; and
- Legitimate business interest — for example, keeping our website secure and improving our services, balanced against your rights.
Where consent is the basis for processing, you may withdraw it at any time by contacting us using the details in Section 13; this will not affect processing already carried out before withdrawal.
Cookies & tracking technologies
Like most websites, we use cookies and similar technologies to keep the site working properly and to understand how it's used.
| Type | Purpose |
|---|---|
| Essential | Required for core site functions such as form submission and security; the site may not work correctly without these. |
| Analytics | Help us understand which pages get attention, so we can improve the site — typically anonymised or aggregated. |
| Preference | Remember choices you've made, such as language or region, for a smoother return visit. |
| Advertising | Used by our advertising partners (e.g. Google, Meta) to measure and personalise ads you see elsewhere. We do not control these third-party cookies directly. |
You can disable or manage cookies through your browser settings at any time. Doing so may limit some features of the site. You can also opt out of personalised advertising through Google's Ads Settings or your browser's privacy controls.
Who we share your information with
We do not sell your personal information. We may share it, only as needed, with:
- Service providers — hosting, analytics, email, and IT support vendors who process data on our behalf under confidentiality obligations;
- Business partners — logistics and courier partners for order fulfilment, and financial institutions for payment processing;
- Regulators and authorities — tax authorities, courts, or law enforcement, where required by law;
- Professional advisors — auditors and legal counsel, bound by confidentiality; and
- Corporate transactions — a successor entity in the event of a merger, acquisition, or asset sale, with notice to you where required by law.
Any third party we share data with is contractually required to protect it and to use it only for the purpose we specify.
How we protect your information
We apply reasonable technical, administrative, and physical safeguards to protect personal information from unauthorised access, alteration, disclosure, or destruction — including access controls, encrypted transmission where applicable, and restricted internal access on a need-to-know basis.
No method of transmission or storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security, and we encourage you to take care when sharing sensitive information online.
How long we keep your information
We retain personal information only for as long as necessary to fulfil the purpose it was collected for — including any legal, accounting, or regulatory retention requirements applicable to our business. When information is no longer needed, we securely delete or anonymise it.
Your rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you have the right to:
| Right | What it means |
|---|---|
| Access | Request a copy of the personal information we hold about you. |
| Correction | Ask us to correct inaccurate or incomplete information. |
| Erasure | Request deletion of your personal data, subject to legal retention requirements. |
| Withdraw consent | Withdraw previously given consent for processing at any time. |
| Grievance redressal | Raise a complaint about how we've handled your data with our Grievance Officer. |
| Nominate | Nominate another individual to exercise your rights on your behalf in the event of death or incapacity. |
To exercise any of these rights, contact our Grievance Officer using the details in Section 13. We aim to respond within 30 days.
Children's privacy
This website is intended for business use by adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it promptly.
Third-party links
Our website may link to third-party sites, including social media platforms and advertising partners. This Privacy Policy does not extend to those sites. We encourage you to review the privacy policy of any third-party site before sharing information with it.
Changes to this policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Effective date" at the top of this page indicates when it was last revised. Material changes will be posted here; continued use of the website after such changes constitutes acceptance of the updated policy.
Grievance Officer & Contact
For any questions, requests, or grievances relating to this Privacy Policy or your personal information, reach out to our designated Grievance Officer.